HRM Case 7 - The Manager

CAREER CLUSTER

Business Management and Administration

CAREER PATHWAY

Human Resources Management

INSTRUCTIONAL AREA

Professional Development

HUMAN RESOURCES MANAGEMENT PARTICIPANT INSTRUCTIONS

PROCEDURES

1. The event will be presented to you through your reading of these instructions, including the Performance Indicators and Event Situation. You will have up to 10 minutes to review this information to determine how you will handle the role-play situation and demonstrate the performance indicators of this event. During the preparation period, you may make notes to use during the role-play

2. You will have up to 10 minutes to role-play your situation with a judge (you may have more than one judge).

3. You will be evaluated on how well you meet the performance indicators of this

4. Turn in all your notes and event materials when you have completed the role-play.

PERFORMANCE INDICATORS

1. Analyze employer expectations in the business

2. Explain the rights of

3. Demonstrate problem-solving

4. Comply with compensation and benefit

5. Describe the nature of managerial

EVENT SITUATION

You are to assume the role of human resources assistant at premIere  dentaL, a chain of clinics providing  a complete range of dental services. The human resources manager (judge) has asked you to evaluate an employee’s qualification to receive a company benefit.

PremIere dentaL was started in 1980 by three dentists whose mission was to provide quality, affordable dental care to all people. Today, with the same mission in effect, premIere dentaL has a staff of 625 dentists, assistants, technicians and administrative employees spread over seventy locations. Seventy percent are full-time employees who receive the benefit package that includes health insurance, vacation, sick days, a 401K plan and an employee assistance program.

Full-time employment at premIere dentaL is defined as working a minimum of thirty-six hours per week. Every three months, the human resources department performs a company-wide hour scan to monitor the number of hours being worked by employees. The latest scan, completed last week, revealed that a dental technician consistently failed to meet the full-time minimum hours per week standard. The dental technician worked 28 to 36 hours per week during an eight-week period, with only one week totaling   36 hours. The employee has already used all sick days prior to this scan and no vacation time was taken during the period.

Essentially, the dental technician has been enrolled in a health care plan for which she has not been qualified for an eight week period. The human resources manager (judge) is aware of the dental technician’s weekly hour violation and has requested a meeting with you to obtain your analysis and recommendations on how it should be handled. Specifically:

• The impact this situation has on the employee and the
• Who is responsible for this human resource problem: the business, the department manager, or the employee?
• At what point should a full-time employee lose full-time status?
• Should the dental technician be allowed to continue in the company health care plan or not? Provide rationale for your decision.

You will present your analysis and recommendations to the human resources manager in a role-play to take place in the manager’s (judge’s) office. The human resources manager (judge) will begin the role-play by greeting you and asking to hear your ideas. After you have presented your analysis and recommendations and have answered the manager’s (judge’s) questions, the manager (judge) will conclude the role-play by thanking you for your work.